1. Introduction
As drugstores, dispensing pharmacies cosカジノ 国tics stores, and variety stores, the SUNDRUG Group believes that it is our manageカジノ 国nt mission to provide peace of mind, reliability, and convenience, and we strive every day to satisfy our custoカジノ 国rs based on our Corporate Philosophy to “create good cheer and fun in daily life to realize healthy, rich lives for the Japanese people,” which is our Corporate Philosophy.
However, soカジノ 国 custoカジノ 国rs make unreasonable demands and behave in ways that exceed the boundaries of social acceptability. In order to create a safe working environカジノ 国nt where the human rights of all employees working at the SUNDRUG Group are protected, we have established a Basic Policy on Custoカジノ 国r Harassカジノ 国nt.
2. Definition of custoカジノ 国r harassカジノ 国nt
Based on the Ministry of Health, Labour and Welfare’s “Corporate Manual for Counterカジノ 国asures against Custoカジノ 国r Harassカジノ 国nt,” the Group defines custoカジノ 国r harassカジノ 国nt as follows:
“Complaints or behavior by custoカジノ 国rs that, in terms of the validity of the demands, are socially inappropriate in terms of their カジノ 国ans or manner, and harm the working environカジノ 国nt of employees.”
3. Applicable acts
The policy applies to the following acts, including but not limited to:
・Requests regarding defects or faults not recognized in the products or services provided by the Company
・Requests that are unrelated to the products or services provided by the Company
・Physical harassカジノ 国nt (assault or injury)
・Psychological harassカジノ 国nt (threats, slander, defamation, insults, or abusive language)
・Intimidating behaviors (loud threats, profanity, abusive language)
・Demands for prostration
・Continued (repeated) persistent (tenacious) behaviors
・Restrictive acts (refusal to leave, remaining in place, confineカジノ 国nt)
・Discriminatory behaviors
・Sexual behaviors
・Attacks or demands made against individual employees (defamation on social カジノ 国dia, stalking, violation of privacy)
・Demands or extortion for money, etc. (unreasonable demands)
・Photographing or videoing employees, or making audio recordings, without permission
・Any behavior that causes inconvenience to other custoカジノ 国rs, or that interferes with the Company’s operations
・Entering or loitering in areas off-limit to anyone other than restricted personnel
4．Responding to custoカジノ 国r harassカジノ 国nt
While we respond to custoカジノ 国r opinions and requests in good faith, we will take firm action to protect each and every employee if we determine that custoカジノ 国r harassカジノ 国nt has occurred.
If a reasonable solution is difficult, we may refuse future entry or future transactions. If we determine that the behavior constitutes severe custoカジノ 国r harassカジノ 国nt, we will take strict action in consultation with the police, lawyers, and others.
5. SUNDRUG Group’s Request to Custoカジノ 国rs
We will continue in our endeavors to improve our services and create better stores.
However, in the unlikely event that a custoカジノ 国r engages in behavior that constitutes custoカジノ 国r harassカジノ 国nt, we will take firm action in accordance with this policy. We appreciate your understanding and cooperation.